Return policy

Change of Mind Policy

You can benefit from our Change of Mind Policy which is offered for most of our products in addition to your statutory rights or any additional supplier or manufacturer warranties.

If for any reason, you are not satisfied with your purchase, we will happily provide you with a refund for online purchase and an exchange or store credit for an in-store purchase subject to the following conditions:

  1. You must present the product to us within the following timeframes:

Online Purchase: 30 days from the date of delivery; and

In-store Purchase: 14 days from the date of purchase.

  1. You must provide us with satisfactory proof of purchase (such as the invoice or register receipt).
  2. You must return the product unused, in the original packaging with all tags and stickers still attached, in the merchandisable condition you purchased it in and including any accessories, manuals and documentation.

EXCLUDED PRODUCTS

This Change of Mind Policy does NOT apply to:

  1. Gift cards or vouchers;
  2. Sale items purchased in-store;
  3. Clearance items and goods sold as ‘seconds’;
  4. Made-to-order, personalised or monogrammed items;
  5. Items that have an accompanying tag that states ‘no change of mind'.

We reserve the right to reject any returns that do not meet the above requirements.

PLEASE NOTE:

  • For online purchases, we will refund you the amount you paid, excluding the original delivery charges. Refunds will be processed the way you made your original purchase. If you return a purchase made by gift card or voucher, we will give you a store credit. The refund guarantee does not include the costs of return postage if you return via post. You are responsible for the cost and the risk of returning the goods to us. We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit. If the returned Product does not meet the requirements of this policy, you will be responsible for the cost of the return of your goods to the postal address that you nominate. 
  • There will be a $25 return fee for change of mind returns for purchases over $300.

To return an item due to a change of mind, you must follow our returns process. Please refer to ‘Organising the Return of Products’ below for more information.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  If you believe a product purchased from us is damaged, faulty or unsafe or is not of acceptable quality, fit for the specified purpose or does not match the description given to the product, you may return it to us within a reasonable period after purchase. In the unlikely event that your item arrives damaged or faulty, you must also notify us as soon as possible.

If a Product has a minor defect, we may provide a repair within a reasonable time. If we cannot repair the product within a reasonable time, then you can choose a replacement, refund or in-store credit. If the Product is assessed as having a major failure you may choose to return the product and receive a refund or an in-store credit or receive an identical replacement (or one of similar value if reasonably available to us). Otherwise, you may keep the product and request compensation equal to the drop in the value of the product owing to the problem.

For more information about your rights as a consumer, see the Australian Consumer Law website at consumerlaw.gov.au

PLEASE NOTE:

  • Products that are damaged as a result of normal wear and tear, misuse, failure to take reasonable care or failure to use in accordance with manufacturer’s instructions are not considered to be faulty.
  • If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property. When a refund is given, the returned Product becomes our property.
  • Products marked as seconds or samples cannot be returned due to the fault that was identified at the time of purchase. If the product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.
  • For online returns, if you are returning a faulty Product, please contact our Customer Service Team and provide your order number and a full detailed description of the problem. You may be required to provide supporting photographic evidence. Depending on the problem our Customer Service team will determine how best to resolve it with minimum inconvenience to you. Where during the preliminary assessment, we agree that a Product is defective and needs to be replaced or repaired, return shipping will be arranged at our expense. You are nevertheless entitled to recover reasonable postage costs if the product is confirmed to have a defect later. We recommend that items be returned to us via courier or registered post to ensure that they are protected and insured during transit. Please keep the receipts of any shipping costs you incur.
  • For in-store returns, we may assess the returned product in-store but in certain circumstances, it may be necessary for us to send the product away for assessment within a reasonable period.

To return a faulty item, you must follow our returns process. Please refer to ‘Organising the Return of Products’ below for more information.

Manufacturer Warranty

Many of our products come with a guarantee or warranty from the manufacturer. Please refer to the warranty terms and conditions on or in the packaging, however, nothing in those warranty terms and conditions excludes the application of the Consumer Guarantees that apply under the Australian Consumer Law and our change of mind guarantee. 

PLEASE NOTE:

  • For online returns, you may also be required to send us images of the damage to help us with our assessment. We will then contact the supplier to finalise your warranty claim. Please do not attempt to return an item before speaking to one of our team (as you may be responsible for associated expenses where your product is found not to be in breach of warranty).
  • Products that are damaged as a result of normal wear and tear, misuse, failure to take reasonable care or failure to use in accordance with manufacturer’s instructions are not considered to be faulty.

Organising the Return of Products

Products must be returned whenever we agree to provide you with a refund or replacement or ask you to return the Product to us for inspection. Please ensure that you meet the conditions discussed above.

To return an item you purchased in-store, you may take it to our Swan Valley winery store. In the case of goods that come with a manufacturer’s warranty or guarantee, in-store or directly to the manufacturer. If you cannot return the goods in-store, please contact our Customer Service Team on 08 9296 0216 for details.

To return an item you purchased online, for any reason, you may arrange the return either by return postage through Australia Post or delivering it personally to our store - please refer to the below table.

If you are returning an item via Australia Post, please contact our Customer Service Team to arrange a return request via one of the following methods:

Phone: 08 92960216

Email: Duncan @harrisorganicwine.com.au

It is your responsibility to ensure that the Products are protected from damage or loss in transit. Returns that are damaged or soiled in transit may not be accepted and may be sent back to you and/or a refund refused. We recommend paying for tracking or product insurance.

NB. The person collecting the wines from the Post Office must be over18 and able to present identification in the name of the consignee. If the order is not collected within 10 working days, it will be returned to Harris Wines and NO refund will be available. Refunds will be provided under Australian Consumer Law.

Proof Of Purchase

It is important for us to establish that claims made about our goods are genuine and that you originally purchased the goods from us. You must present your invoice or register receipt (or a copy or photo of it). We may also accept other types of proof of purchase including financial statements such as credit card or bank statement (provided it clearly identifies the value of the product), Buy Now Pay Later statement or warranty card showing the date and amount of purchase. We reserve the right to reject your claim if you cannot reasonably demonstrate that you purchased the product from our store.

Refunds

Where we agree to refund you for a Product the refund will be credited to your original method of payment.

Replacement Products

Where we agree to replace a Product:

  • A replacement for the Product that you ordered will be shipped to you at our expense after we have received your returned Product (does not apply to change of mind returns).
  • The delivery time for the replacement Product will be the same as stated for the original Product.
  • Replacement products are subject to the same warranties and consumer guarantees as to the original product. However, the change of mind guarantee will no longer apply.

Further information

For further information, please check our Terms and Conditions or contact our Customer Service Team on 08 9296 0216. For more information about your rights as a consumer, see the Australian Consumer Law website at consumerlaw.gov.au

 

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